To make a reservation, visit our website and enter your gift card number. You will need to create an account or log in if you already have one. Browse the available experiences and select the one you wish to book. Follow the prompts to complete your reservation. Remember, a reservation is only confirmed once you receive a written confirmation from our Reservations team.

Yes, of course! You can book an experience for someone else by simply filling in their name and contact details in the reservations form. Alternatively, you can contact our reservations team for assistance in making the booking.

If your selected experience is not available, you can choose another experience from the available options. Mojo Gift is not obligated to provide a cash refund if an experience cannot be booked. We aim to offer a wide range of experiences to ensure you find something you’ll enjoy.

If your experience is canceled due to bad weather or other unforeseen circumstances, you should rebook directly with the supplier. Ensure to contact the supplier for rescheduling and check their cancellation policies for more details. For assistance, you can also reach out to us at reservations@mojo-gift.com.

We recommend making your reservation at least 14 days in advance to ensure availability. Specific dates, such as weekends and holiday periods, are very popular and may require more notice. For custom itineraries, we recommed at least 30 days in advance

Yes, if you are not satisfied with your gift, you can contact us to explore alternative experiences or products. However, we do not offer refunds.

In some cases, it is possible to transfer your booking to someone else. However, we use your name for reservations, so please keep this in mind. Contact our reservations team to discuss your options if you need to make changes.

Some experiences may have specific restrictions, such as age, weight, or health conditions. Please review these restrictions before booking to ensure eligibility. It is the recipient’s responsibility to comply with any restrictions or requirements stated by the activity supplier.

If your desired experience is fully booked, we will suggest an alternative date for you. If that doesn’t work, you can also look for another experience that suits your preferences. If you need further assistance, our support team is here to help you find the best available option

Changes or cancellations depend on the specific experience provider’s policy. Please refer to the terms and conditions provided with your booking confirmation, or contact our support team for assistance if you need to make adjustments.